Motodis Mersch

Michael the sales leader for cars turned a bad experience into a good one.
Well I had my mc for a repair lasting quite long.
Finally after following up myself (it is not easy to get through to the mc team), I was informed that the mc was ready for pickup.
Saturday was the plan but as it was raining all day , I decided to go Monday where so took time off from work and had travels with busses to get to Mersch.
Arriving to a closed door at the mc repair shop but luckily the door was open to the car shop in the same house.
First 3 people I spoke to didn’t care much and simply told that the mc garage always kept closed on Mondays which I didn’t know.
Nonetheless the message from 3 guys was the same. Come back tomorrow. You can’t get your mc today. I was getting upset as the bike stood ready to roll out and I only had to pay and leave.
But but no understanding from the 3 fellows who clearly hadn’t been taught how you treat clients.
The guy at the reception even told I should simply have checked the internet for opening hours but for me a Monday is a normal working day.
I insisted to see a manager and my luck changed as the sales manager for cars “Michael” passed by.
I will not bore with details but he quickly understood the situation and that no extra work was needed from their side simply hand out the mc.
The guy at the reception was clearly not happy about being overruled internally but a person like Michael is someone a lot of people working with clients could learn from.
I hope the non-service minded guys will be trained accordingly.
Thanks Michael!!
You handled it!!

Best

Bo Harbeck

Je me suis présenté dans cette concession kawasaki et j'ai tout de suite été pris à charge par M.Limongi qui m'a très bien accueilli et conseiller sur le choix que je désirais.
Je me suis dirigé vers le choix d'une kawasaki z900 se, M.Limongi m'a accompagné tout au long, jusqu'à la livraison qui s'est faite très rapidement.
Je suis revenue pour la révision des 1000km et toujours aussi accueillons.
Un très grand professionnalisme de se vendeur chaleureux, souriant et surtout très compétent quand on en a besoin.
Je recommande !!! Merci à Motodis Mersch et surtout un grand merci et respect à M.Limongi.